Booking terms and conditions

---

There are times where cancelling a booked appointment may be necessary. However, it should be stressed that when booking an appointment, the service provider has committed that time and the facilities to that booking and contract. You are buying something of value, whether it is possible to attend or not.

When you book an appointment, you are reserving a room and your therapist’s time exclusively for your needs. If you need to cancel your appointment for any reason, you may do so without charge by giving at least 24 hours notice. This allows your therapist enough time to re-book the cancelled appointment slot and avoid unnecessary service disruption. It also provides an opportunity for those on our waiting list to be accommodated.

Cancellations or rebooking of appointments made within 24 hours of the appointment will not be charged but “no shows” and cancellations with less than 24 hours notice will be charged for in full. 

To cancel or amend a booking, you should follow the link in your booking confirmation email.  If you cannot access the internet to do this, you can cancel by telephone by calling us on  01344 723124 . If you get through to voicemail, please leave a message stating slowly and clearly:

• that you wish to cancel
• your name and telephone number
• date and time of your appointment
• whether you wish to reschedule

We can then contact you to make arrangements for an alternative appointment should you require one.

All sessions can be booked on-line and payment made by Credit or Debit Card or via Paypal. 

Sessions are available at our practice in Bagshot, Surrey or via Zoom/Skype.   When making a booking please choose the session type you would like. 

Counselling should be accessible to all and we are happy to offer a discounted rate  to Keyworkers working in Social, Healthcare, Education, Armed and Emergency Services or those holding a Bluelight Card.